There are many causes of Windows or Mac doesn't recognize the WD hard drive. We've received an email today asking help on recovering data from a WD hard drive, which cannot be recognized by Windows 10. Then we consider it's better to tell about this issue in this article and lead someone who doesn't know how to fix WD hard drive not recognized error.
"Please help, today when I tried to open my computer, I received a message that the 500GB WD external hard drive not recognized. I tried to reboot the computer several times, but the problem was still the same. However the power LED is still on, I am pretty sure the hard drive cable is completely all right because I just bought yesterday and it works fine until today. Please help me to fix the error or just help me to recover the data on the WD hard drive. Thanks very much." One of our customers wrote the email on August 22, 2018.
"Please help, today when I tried to open my computer, I received a message that the 500GB WD external hard drive not recognized. I tried to reboot the computer several times, but the problem was still the same. However the power LED is still on, I am pretty sure the hard drive cable is completely all right because I just bought yesterday and it works fine until today. Please help me to fix the error or just help me to recover the data on the WD hard drive. Thanks very much." One of our customers wrote the email on August 22, 2018.
How to fix WD hard drive not recognized error?
1. Check the hard drive data cable and try to change to a new data cable.
2. Turn on the USB root hub of the hard drive in device manager
Sometimes the bad quality of the cable of the hard drive may cause the WD hard drive not recognized error. Therefore, by changing to a new data cable you'll probably have the chance to fix the error.
In addition, virus attacks may cause the same error and you'd better firstly remove the viruses or Trojans from your PC to make the WD external hard drive being recognizable. You can also try to uncheck Allow the computer to turn off this device to save power function on Power Management of the USB root hub located on Device Manager.
With the above 2 ways, you can fix the WD hard drive not recognized error, troubleshooting on the WD external hard drive with each method mentioned above.
2. Turn on the USB root hub of the hard drive in device manager
Sometimes the bad quality of the cable of the hard drive may cause the WD hard drive not recognized error. Therefore, by changing to a new data cable you'll probably have the chance to fix the error.
In addition, virus attacks may cause the same error and you'd better firstly remove the viruses or Trojans from your PC to make the WD external hard drive being recognizable. You can also try to uncheck Allow the computer to turn off this device to save power function on Power Management of the USB root hub located on Device Manager.
With the above 2 ways, you can fix the WD hard drive not recognized error, troubleshooting on the WD external hard drive with each method mentioned above.
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